GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale are entered into between, on the one hand, FEMSTRIA, and, on the other hand, any person who has made a purchase on the FEMSTRIA website, hereinafter referred to as the “Customer”.

Any purchase made on the FEMSTRIA website (hereinafter referred to as the “Website”) automatically implies full acceptance of these terms and conditions.

ARTICLE 1 – DEFINITIONS

Customer: refers to any user who purchases a Product through the Website and/or who has a personal account on the Website.

Order: refers to the process by which the Customer selects the Products they wish to purchase and have delivered.

Contract: refers to these General Terms and Conditions of Sale and any specific conditions applicable to certain promotional operations.

Personal Data: refers to all personal information provided by the Customer.

Parties: refers jointly to FEMSTRIA and the Users of the Website.

Products: refers to the products available for sale on the Website.

User: refers to any natural or legal person accessing the Website.

ARTICLE 2 – PURPOSE AND SCOPE

2.1. The purpose of these General Terms and Conditions of Sale is to define the conditions under which Users may access the Website, place Orders, and manage the relationship between FEMSTRIA and the Users.

2.2. They apply to relationships between Users themselves and between Users and FEMSTRIA.

2.3. FEMSTRIA is free to modify these General Terms and Conditions of Sale at any time and without prior notice.

2.4. The applicable version of the General Terms and Conditions of Sale is the latest version available on the Website.

2.5. The version applicable to an Order is the version in force on the date the Order is placed.

2.6. The User declares that they have obtained from FEMSTRIA all necessary information regarding the Products and delivery.

2.7. The User must have legal capacity or the authorisation of their legal representative.

ARTICLE 3 – PRICES

All prices are indicated in euros, including all taxes.

FEMSTRIA reserves the right to modify its prices without prior notice.

The applicable prices are those displayed at the time the Order is placed.

ARTICLE 4 – PRODUCT PRESENTATION

The User may freely view photographs of the Products.

For any additional questions, the User may contact Customer Service at: [BRAND CONTACT EMAIL ADDRESS].

ARTICLE 5 – ORDER

The Customer may place an Order without being required to create an account.

The Order is confirmed once full payment has been received by FEMSTRIA.

FEMSTRIA will send an invoice by email.

Orders are fulfilled subject to product availability.

FEMSTRIA may modify its range of Products at any time, without affecting Orders that have already been placed.

ARTICLE 6 – DELIVERY

Delivery charges are specified when the Order is placed and accepted by the Customer.

Delivery times are indicated on the Website and confirmed by email.

FEMSTRIA shall not be held responsible for delays caused by carriers.

The Customer agrees to check that the delivery complies with the Order upon receipt.

ARTICLE 7 – PAYMENT

Payment is made by bank card through a secure payment service provider.

FEMSTRIA does not store any of the Customer’s banking details.

By accepting these terms and conditions, the Customer also accepts the general terms and conditions of the payment service provider.

ARTICLE 8 – RIGHT OF WITHDRAWAL

In accordance with the law, the Customer has a period of 14 days from the date of receipt to return a new and unopened product in its original packaging.

The return is made at the Customer’s own risk.

Cosmetic products whose seal has been removed cannot be returned.

Return address: CEVA Logistics, 5 rue de la Fontaine des Bries, ZAC de la Barogne, 77230 MOUSSY-LE-NEUF, France.

ARTICLE 9 – PERSONAL DATA

To exercise their rights of access, rectification, or objection, the Customer may send a request by email to [BRAND CONTACT EMAIL ADDRESS].

FEMSTRIA will implement the necessary measures to process such requests.

ARTICLE 10 – GIFT VOUCHERS / STORE CREDIT

Gift vouchers issued by FEMSTRIA are valid for one year on all Products available on the Website and cannot be combined with one another or with promotional codes.

ARTICLE 11 – PROMOTIONAL CODES

Promotional codes cannot be combined with one another or with gift vouchers.

They may only be used once per Customer account, unless otherwise stated.

ARTICLE 12 – INTELLECTUAL PROPERTY

The “FEMSTRIA” trademark, logos, visual identity, and Website content are the exclusive property of FEMSTRIA.

Any reproduction or representation without prior authorisation is strictly prohibited.

ARTICLE 13 – LIMITATION OF LIABILITY

13.1. FEMSTRIA accepts no liability for damages of any kind related to the use of the Website or to an Order.

13.2. Use of the Website is at the User’s own risk.

13.3. FEMSTRIA shall not be held liable in the event of an interruption or malfunction.

13.4. Indirect damages shall not give rise to compensation.

ARTICLE 14 – LEGAL GUARANTEE

Insert your guarantee and its conditions here:

FEMSTRIA agrees to provide a refund if you are eligible for this guarantee.

ARTICLE 15 – COMPLAINTS AND INFORMATION

Any complaint or request for information must be sent to the following address: [BRAND CONTACT EMAIL ADDRESS].

ARTICLE 16 – MISCELLANEOUS PROVISIONS

16.1. If any provision is deemed invalid, the remaining provisions shall remain in force.

16.2. Failure to enforce a breach shall not constitute a waiver of the right to enforce it at a later date.

16.3. In the event of a dispute, the Customer must contact FEMSTRIA by email at [BRAND CONTACT EMAIL ADDRESS] in order to seek an amicable solution.

16.4. These General Terms and Conditions of Sale are governed by French law, and disputes shall fall under the jurisdiction of the competent courts of Paris.